Frequently Asked Questions
What is your turnaround time?
We have different service levels available that include turnaround times from 1 day up to 7 days for common offerings. We will provide you with a turnaround time commitment based on the needs of your operation.
What is your price?
Because your company's fee schedule is based on several factors, a specific proposal and quote will be provided once your requirements are outlined. Requested turnaround time and number of samples submitted are two key factors that are considered when establishing a fee schedule. Contact us today for a customized proposal.
What equipment do you use?
Across our multiple laboratory sites, we have many different types of instruments and ancillary lab equipment that can be used for many applications. We maintain redundant equipment and service contracts with equipment manufacturers to mitigate risk of downtime. We utilize both liquid chromatography (LC) and gas chromatography (GC) with multiple types of detectors, including several types of mass spectrometers (MS), as our primary instruments.
What certifications do you have?
Our organization has decades of experience working in regulated industries and abiding by quality standards enforced by applicable accreditation bodies. Our Oregon site has many cannabis services that are accredited by the Oregon Environmental Laboratory Accreditation Program (ORELAP), as required by local regulation. We hold a license to operate a cannabis testing laboratory from the Oregon Liquor Control Commission (OLCC) and have specific training in hemp services from the Oregon Department of Agriculture (ODA). In California we are in process for obtaining accreditation against International Organization for Standardization Chapter 17025 (ISO17025) and licensure with the California Bureau of Cannabis Control (BCC). See our Accreditation Page for more details.